This foundational training is designed to meet the needs of procurement professionals new to the specialized responsibilities of leading families through donation discussions. The training incorporates the Gift of Life Dual AdvocacySM philosophy and framework to provide new professionals with a solid foundation for leading effective and compassionate donation conversations. Additionally the training focuses on providing an introduction to the skills and knowledge requisite to providing timely, compassionate and informed donation opportunities to all donor families in a variety of commonly encountered straightforward and challenging situations. Scenario-based skills practice exercises will be an integral part of this training, allowing participants to demonstrate an understanding of the skills learned during the workshop.
New learning opportunities included with eLearning and WebInterview skills practice sessions.
Topics of Emphasis
• Understanding the Acute Phases of Grief
• Family Stabilization and Crisis Interventions
• Managing Emotionally Intense Interactions
• Conflict Resolution
• Understanding the Importance and Impact of Culture and Diversity
• Developing and Maintaining Professional Boundaries
Target Audience: Organ procurement professionals with less than one year of experience and tenured professionals desiring to refresh and strengthen their foundational skills.