CLINICAL CONCERNS: “Administrator on Call” Training Program

The Administrator On Call (AOC) has one of the most demanding and important positions at an OPO.

The AOC is responsible for the overall management and evaluation of donors and the donation process. He or she provides direct oversight of day-to-day clinical department operations related to the identification, evaluation, approach, authorization, clinical management, allocation, recovery, and overall coordination of donor related activities.  In addition to focusing on the daily activities to maximize organ donation, the AOC provides mentorship, training, and education of the OPO’s clinic services team.

To address the principal attributes that make for a successful AOC and improve case efficiency, Gift of Life Institute developed a five-hour “Administrator on Call” training program. This highly interactive program was introduced in November, 2022 and sold out within one week of its announcement. In response to this unprecedented popularity, Gift of Life Institute is offering the course throughout 2023, with the first offering taking place in March. To register for the March session, click here.

Course Highlights

  • Identify the principal attributes that make for a successful AOC
  • Set realistic expectations for case outcomes
  • Maximize team performance through leadership
  • Identify and overcome the most challenging aspects of the position, including, but not limited to: coroner/ME decline; LNOK searches; determining DCD suitability; understanding staff tendencies, and; calls with the Transplant Surgeon
  • Improve case efficiency
  • Understand a staff member’s skills, abilities, and willingness to perform the job
  • Identify and overcome those areas of decision-making that produce the most variability
  • Effectively run a shift through proven strategies
  • Identify and utilize techniques to hold the team accountable.


This program was developed and is facilitated by John Edwards, RN, RRT, CPTC. John is the Clinical Operations Administrator for Gift of Life Donor Program in Philadelphia, PA, and has over 20 years’ experience in the AOC role at one of the busiest OPOs in the U.S.  Additionally, John is responsible for training personnel new to the AOC position and is a faculty member for Gift of Life Institute.

Gift of Life Donor Program, a non-profit organ procurement organization headquartered in Philadelphia, PA, works with 128 acute care hospitals and 14 transplant centers to serve 11.3 million people in the eastern half of Pennsylvania, southern New Jersey, and Delaware. For the past 14 years, Gift of Life Donor Program has coordinated the most organ donors in the United States. Its annual donation rate, most recently 62 organ-donors-per-million-population, ranks amongst the highest in the world.

Stay Up to Date